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Blaenau Gwent and Caerphilly Social Care Workforce Development

Confidence Building and Assertiveness Skills

Duration : 1 days
Start Date : 14/02/2019
Time : 9:30am-4:30pm
Trainer : Stephanie Hill
Location : Caerphilly
Venue : Foxes Lane, Conference Room A,
3 Foxes Lane, Oakdale Business Park,
Blackwood Gwent,
NP12 4AB
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Learning Outcomes

Understand different behaviour patterns and the reasons they arise.

Learn to identify assertive behaviour and the benefits of being assertive.

Understand the need for negotiation and persuasion in the workplace.

Acquire practical skills to deal with confrontation and challenges in a confident manner



Target Audience

All staff in Social Services and staff in other agencies.

This course has been completed