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Blaenau Gwent and Caerphilly Social Care Workforce Development

Confidence Building and Assertiveness Skills

Duration : 1 days
Prerequisites : None
Target Audience : All staff in Social Services and staff in other agencies.

Learning Outcomes

Understand different behaviour patterns and the reasons they arise.

Learn to identify assertive behaviour and the benefits of being assertive.

Understand the need for negotiation and persuasion in the workplace.

Acquire practical skills to deal with confrontation and challenges in a confident manner

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