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Blaenau Gwent and Caerphilly Social Care Workforce Development

Communication Skills in the Workplace

Duration : 1 days
Start Date : 16/10/2017
Time : 9:30am-4:30pm
Trainer : Stephanie Hill
Location : Caerphilly
Venue : Foxes Lane, Conference Room A,
3 Foxes Lane, Oakdale Business Park,
Blackwood Gwent,
NP12 4AB
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Learning Outcomes

Why we communicate styles and preferences

What are the barriers to communication and how to reduce them

Consider the impact of poor communication at work

How to improve your communications skills

Practice active listening techniques

Understand how to develop empathy and build rapport

Pre-Requisites

None

Target Audience

All staff in Social Services including staff from other agencies.

This course has been completed