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Blaenau Gwent and Caerphilly Social Care Workforce Development

Communication Skills in the Workplace

Duration : 1 days
Prerequisites : None
Target Audience : All staff in Social Services including staff from other agencies.

Learning Outcomes

Why we communicate styles and preferences

What are the barriers to communication and how to reduce them

Consider the impact of poor communication at work

How to improve your communications skills

Practice active listening techniques

Understand how to develop empathy and build rapport


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